1. Ordering Process

• Placing Orders: Orders can be placed through our website, Instagram, or other designated platforms. You must provide accurate and complete information, including your name, contact details, delivery address, and payment information.

• Order Confirmation: Once your order is confirmed, you will receive a confirmation message via email or direct message. Please review the details carefully and notify us immediately of any errors.

• Order Changes: Changes to your order (e.g., flavors, quantities, or delivery details) must be requested at least 24 hours before the scheduled delivery or pickup time. We cannot guarantee changes after this period.

2. Payment

• Payment Methods: We accept cash or bank transfer. Payment details will be provided during the checkout process.

• Pricing: All prices are listed in Botswana Pula (BWP) and are subject to change without notice. Delivery fees may apply based on your location.

3. Delivery & Pickup

• Delivery Areas: We deliver to Gaborone and surrounding areas. If you are outside our usual delivery zone, please specify your location when placing your order, and we will do our best to accommodate you.

• Delivery Times: Delivery times are estimates and may vary based on location, traffic, or other factors. We will notify you of any delays.

• Pickup: Pickup is available at our location in Lobatse. Please specify your preferred pickup time when placing your order.

4. Cancellations

• By You: Orders can be canceled up to 24 hours before the scheduled delivery or pickup time. Cancellations must be requested in writing (via email or direct message).

• By Us: We reserve the right to cancel or refuse any order due to unforeseen circumstances (e.g., ingredient shortages, extreme weather). If this occurs, you will receive a full refund.

5. Returns & Refunds

• Perishable Nature: Due to the perishable nature of our products, we do not accept returns or offer refunds unless there is a defect or error on our part.

• Damaged or Incorrect Orders: If you receive a damaged or incorrect order, please contact us within 24 hours of delivery. We will work with you to resolve the issue promptly.

6. Product Information

• Ingredients: Our macarons are made with the finest ingredients, including almond flour, free-range egg whites, and high-quality chocolate. They are gluten-free but contain nuts and dairy.

• Allergens: While we take precautions to avoid cross-contamination, we cannot guarantee a nut-free or allergen-free environment. Please inform us of any dietary restrictions when placing your order.

7. Customer Support

• Contact Us: For questions, concerns, or assistance, please contact us at:

  • Email: info@zizismacarons.com

  • Phone: +267 71 472 870

  • Instagram: @zizismacarons

• Response Time: We strive to respond to all inquiries within 24–48 hours.

8. Changes to Policy

We reserve the right to update or modify this Store Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services constitutes acceptance of the revised policy.